Terms & Conditions
We do not require signatures upon receipt and are not responsible for lost/stolen packages or any packages that have been marked as delivered by the carrier. If you received an email saying your order was delivered but are unable to locate it please contact the carrier that delivered the order for additional assistance: USPS, UPS or FedEx. We will always email you an order confirmation with tracking information. Customer is responsible for providing the correct email and shipping address. If a package gets returned to us due to an incorrect address you must pay a new shipping fee in order for the order to be sent out a 2nd time. Most orders are processed within 2-4 business days. Orders placed after 10:30am PST on Fridays and over the weekend will be processed 1-4 business days from the following Monday. We do not ship on weekends or holidays.
RETURNS & EXCHANGE
We can only exchange an item if it arrives damaged. Pease email us within 7 days of the order's delivery date at firstname.lastname@example.org and include photos of the damage. When emailing us, please include your full name, order number and product name for our reference. All items are considered final sale and only an exchange is eligible within 14 days of the order's delivery date. Store credit available only.